Each original painting is a one-of-a-kind creation, crafted with intention and artistry. Due to the unique nature of these works, we have the following return policy in place:

Payment Plans

To make original artwork more accessible, we offer flexible payment plans:

• Three-month and six-month payment plans are available for the purchase of original paintings only.

• If you’re interested in setting up a payment plan, please reach out for details, and we’ll be happy to arrange a plan that works for you.

Shipping

We take great care in packaging and shipping your artwork to ensure it arrives safely. Whenever possible, we also strive to minimize shipping costs for our collectors.

• We currently offer ground shipping and local pickup at the Made by Dames studio in Pittsburgh.

• If your preferred shipping option is not available at checkout, please contact us, and we will gladly assist you in finding the best solution.

Returns & Exchanges

• All sales of original paintings are final. We do not accept returns or exchanges unless the item arrives damaged.

• If your painting is damaged in transit, please contact us within 7 days of delivery with clear photos of the damage and the original packaging.

Damaged or Lost Shipments

• If your artwork arrives damaged, we will work with you to resolve the issue. Depending on the situation, we may offer:

  • A partial refund if the damage is minor and repairable.

  • A full refund or replacement (if applicable) if the damage is severe and irreparable.

• If your package is lost in transit, please notify us as soon as possible. We will coordinate with the shipping carrier to locate your order or issue a resolution.

Cancellations

• Orders for original paintings cannot be canceled once they have been shipped.

• If you need to cancel an order before it ships, please reach out within 24 hours of purchase to request a cancellation.

Additional Notes

• Colors may vary slightly due to screen settings, lighting, and the nature of hand-painted artwork. We strive to represent each piece accurately, but slight variations do not qualify as defects.

• By purchasing an original painting, you acknowledge and accept this return policy.

For any questions or concerns, please contact us; we’ll gladly assist you.

Shipping

We take great care in packaging and shipping your artwork to ensure it arrives safely. Whenever possible, we also strive to minimize shipping costs for our collectors.

• We currently offer ground shipping and local pickup at the Made by Dames studio in Pittsburgh.

• If your preferred shipping option is not available at checkout, please contact us, and we will gladly assist you in finding the best solution.

Returns & Exchanges

• All sales of limited edition prints are final. We do not accept returns or exchanges unless the item arrives damaged.

• If your print is damaged in transit, please contact us within 7 days of delivery with clear photos of the damage and the original packaging.

Damaged or Lost Shipments

• If your artwork arrives damaged, we will work with you to resolve the issue. Depending on the situation, we may offer:

  • A partial refund if the damage is minor and repairable.

  • A full refund or replacement (if applicable) if the damage is severe and irreparable.

• If your package is lost in transit, please notify us as soon as possible. We will coordinate with the shipping carrier to locate your order or issue a resolution.

Cancellations

• Orders for limited edition prints cannot be canceled once they have been shipped.

• If you need to cancel an order before it ships, please reach out within 24 hours of purchase to request a cancellation.

Additional Notes

• Colors may vary slightly due to screen settings, lighting, and printing processes. We strive to represent each piece accurately, but slight variations do not qualify as defects.

• By purchasing a limited edition print, you acknowledge and accept this return policy.

For any questions or concerns, please contact us—we’re happy to assist you.

Thank you so much for your thoughtful and sustainable purchasing choices! Each product is made especially for you as soon as you place your order, so while it may take a little longer to arrive, this on-demand production helps us minimize waste and reduce overproduction—something we truly appreciate.

We ship both in-house and through trusted printing partners to provide flexible options for every customer. Most items are processed and shipped within 3–10 business days. If you need expedited shipping or have any questions, don’t hesitate to reach out—we’re here to help!

• Misprinted/Damaged/Defective Items: If you receive an item that is misprinted, damaged, or defective, please contact us within five days of receiving the product. We will cover the costs if the claim is due to an error on our part.

• Lost Packages: If your package is lost in transit, please contact us within five days of the delivery date.

• Incorrect Address: If an incorrect address is provided, the shipment will be returned to us, and you will be responsible for any reshipping costs once the correct address is confirmed.

• Unclaimed Shipments: If a shipment is unclaimed, you will be responsible for the reshipment cost if applicable.

• Sealed Goods: We do not accept returns on sealed goods such as face masks due to health and hygiene reasons. These will not be available for reshipping and will be disposed of.

• European Union Consumers: The right of withdrawal does not apply to personalized items or sealed goods that are unsealed after delivery due to health or hygiene concerns.

Thank you for understanding our process, and we’re happy to assist with any issues you may encounter!